Check in on-line: As your arrival date approaches, you will receive an email requesting the personal data of each guest staying at the resort to accommodate your check-in and to avoid long waits and gatherings in the reception.
Reception: Upon arrival each guest must wear a mask; we also request that only one person representing the entire group of guests approach the Reception Desk on behalf of the group. Sanitized electronic room keys will be provided at this time, as well as useful information for your stay.Rooms, Suites, and Apartments: In addition to daily cleaning and sanitization, disinfection of the entire accommodation will be carried out at each check-out using special ozone machinery. The sanitization of the air conditioning system filters will also be intensified.
Breakfast: Instead of the traditional buffet, we will organize a display of all our delicacies. Our attentive staff will be happy to prepare a plate of your selected items and perform the service directly at your table. In this way all appropriate safety and hygiene measures will be adopted. We request that guests enter the breakfast room wearing a mask and to remove the mask only after being seated at the table. Physical distancing measures will be applied within the breakfast room. At the end of each breakfast service, the room will be sanitized using special ozone machinery.
Restaurant: To ensure the appropriate distancing combined with the greater comfort of our guests, instead of installing aseptic separators between the restaurant tables, we decided to transfer our daily restaurant service to the large banquet hall and poolside.Thanks to the large indoor and outdoor spaces available, our guests may continue to enjoy the breathtaking surroundings and live unforgettable evenings in absolute safety.Access to the restaurant is permitted only with a reservation and all our guests must wear a mask, which may be removed after being seated at the table. The menu and the wine list will be made available directly on your device (smartphone or tablet) by simply photographing the QR codes that will be provided to you. At the end of each service, the restaurant room will be sanitized using special ozone machinery.
Outdoor Pools: According to current regulations, based on the size of our pools, no more than 18 people can enter the water at the same time in each adult pool and no more than 2 children at the same time in the children’s pool. Before entering the water, it is mandatory to shower with soap and shampoo and wear a swim cap.Our cleaning staff will sanitize the restrooms several times a day. Guests are requested to pay particular attention to respecting the physical distancing requirements, including the individual placement of sunbeds and chairs around the swimming pools.
Altarocca Wine Spa: In compliance with the guidelines of the Ministry of Health, access to the “nude wellness” area (saunas, Turkish bath, Mediterranean bath, hydromassage pools, relaxation area) is currently not permitted. The “Beauty” area with private spas for individual and couple’s wellness treatments and cabins for massages and beauty treatments will be regularly accessible from 2 pm to 7 pm, by appointment only.
Gym: Access is granted for no more than two people at a time. Our cleaning staff will sanitize the environment and machinery several times a day. Inside the gym, a sanitizing spray is available for our guests, so that they may disinfect the machines whenever they feel is appropriate.
Internal common areas: The frequency of cleaning and the disinfection of all rooms will be intensified with particular attention to the elevator buttons, door and window handles etc. Various stations will be set up inside the facility for sanitizing hands with hydro-alcoholic gel solutions. In rooms equipped with an air conditioning system, constant air exchange will be promoted and the frequency of sanitizing the filters will be intensified. We request that our guests always wear a mask and pay particular attention to carefully respecting interpersonal distancing.