Safe welcome

Reception: upon arrival will be delivered the electronic keys of your accommodation properly sanitized, along with useful information for the stay.

Check in on-line: near the arrival date you will receive an email with the request to send a copy of a document of each guest staying, in this way the check-in in the hotel will be faster.

Check out: we remind you that you can check out already the evening before your departure, the reception is at your disposal until 23:00.

Rooms, Suites and Wellness Suite: in addition to the daily cleaning and sanitization, at each check-out the entire accommodation is disinfected by the use of special ozone machinery. The sanitization of air conditioning system filters has also been intensified.

Breakfast: you will find the buffet from which you can serve yourself. At the end of each service, the breakfast room is sanitized by the use of special ozone machinery.

Restaurant: access to the restaurant is allowed only by reservation and respecting the agreed times. The menu and wine list can be consulted directly from your device (smartphone or tablet), framing with the camera the QR codes that will be provided. At the end of each service, the dining room is sanitized by the use of special ozone machinery.

Internal common areas:the frequency of cleaning and disinfection of all rooms is intensified with particular attention to the buttons of the lift, handles of doors and windows etc. Inside the structure there are also various workstations for sanitizing the hands with hydro-alcoholic gel solutions. In environments equipped with air conditioning, frequent air exchange is encouraged and the frequency of filter sanitization intensified.

Altarocca Wine Spa: all spa services are available by reservation only. The “nude wellness” area (saunas, Turkish bath, Mediterranean bath, whirlpool pools, relaxation area) and the “beauty” area with the Private Spa and the massage and beauty treatment cabins are regularly sanitized.

Gym: the environment and the machinery are sanitized by the cleaning staff every day. Guests can disinfect the equipment themselves with the sprays provided. It is recommended not to leave towels and personal towels inside the gym.