Terms and conditions

Below you will find some useful regulations and information that will enable you to organize and enjoy your stay at the altarocca wine resort in the best way possible.

Services included in the rate

  • Daily room cleaning, hairdryer, organic bath products courtesy set and soft towels in the bathroom, bedroom slippers
  • Stocked minibar, supplied for the entire stay
  • Access to the outdoor pools (only in summer season)
  • Access to the air-conditioned, panoramic gym, fully equipped with Technogym equipment
  • Free wi-fi, also available in the outdoor areas
  • Shaded parking spaces

Amenities and services NOT included in the room rates

  • Beauty treatments, massages and rituals, the Private Spa, Exclusive Spa and beauty products
  • Laundry services
  • Drinks, meals, and refreshments at the restaurants and bars of the Wine Resort
  • Room rates do not include the required tourist tax, which will be charged upon departure in the amount of 2.20 € per person per night, up to a maximum of five nights

Cancellation Policy

Reservations are confirmed only upon providing a valid credit card number to guarantee your booking
Additional charges on your credit card will be made only and exclusively in the event of the cancellation of your booking, according to the following terms:

  • Cancellation less than 5 days before your arrival date: you will be charged 100% of the booked stay
  • No-show: you will be charged 100% of the booked stay
  • Early departure: you will be charged 100% of the booked stay

For bookings made by bank transfer, full payment is required at the time of booking.
For bookings with non-refundable rates, full payment is required at the time of booking.

The booked stay made by the guest implies the knowledge and acceptance of the aforesaid Policy. In the event of serious illness, accident, death of the individual responsible for the booking or a family member, or causes beyond one’s control, and based on the presentation of adequate documentation, the Management reserves the right to evaluate the application of the above mentioned penalties.

Payment Method

Cash, Credit Card, Advance Bank Transfer. We do not accept checks.
In order to avoid unnecessary delays, we invite our guests to settle the balance of the bill the night before departure. The Reception staff is available until 11 pm.

Additional Services

  • Additional bed for adults 30 /50 € per day, breakfast included
  • Small pets – 20 € per day. Please notify the Reception of this special request, as they are only allowed in certain rooms. Please, check the Pet Policy for further informations..

Arrivals and Departures

Check–in from 3 pm

Check–out by 10:30 am

On the day of arrival, rooms will be available at 3 pm. For early arrivals, or delayed arrivals after 11 pm., please notify the Reception staff, so that we may prepare for your arrival in the best way possible.

The Altarocca Wine Resort consists of several houses and rooms, which are situated in the different buildings of the estate.
Upon your arrival, before parking the car or dropping off your bags, we suggest that you complete your check in at the reception desk, to see where your room is located.

On the day of departure, guests are requested to check out of the rooms by 10:30 am. In the event of a delayed departure, please notify the Reception to request a delayed check-out time or an eventual day-use.

Rooms for Day-Use – this service must by confirmed in advance with Management who will verify room availability – 50% of the daily rate.